Refund policy

Returns

Customer satisfaction is extremely important to us. We will gladly accept returns for items purchased through dmcfins.com within 30 days of the original purchase date. 

We accept returns of unused and undamaged fins. Fins must be returned in a clean, saleable condition, with original tags and packaging, to be eligible for a refund of the price of the fins. 

Returns are usually as a result of incorrect sizing. All feet are very different, so fitting a foot into a fixed shape foot cavity of moulded flexible material is an inexact science. Whilst our fins do not correlate directly to shoe sizes as the construction of fins and shoes are very different, we do suggest a close-to shoe size as a secondary size guide.

We are keen to get you swimming again soon.

The sizing on our website is a 'Guide' only.

Please refer our Returns page to process your return.

Please refer our returns policy for more information. 

Please include your name and order number with your return and once received, a refund will be issued.

We do not exchange or pay for return shipping.

Fins must be returned in clean a saleable condition, with original tags and packaging, to be eligible for a refund. We suggest using tracking when sending your package.

In the meantime, we recommend for a quick turnaround, you go back online and re-order the correct size.

Please check the size guide on the footer of our website for explained sizing.  

Thank you for choosing DMC Fins.

We cannot accept returns of Soft Surf Helmets, Swim Caps, or Goggles for hygiene reasons. Please check sizing of Helmets carefully. Sizing instructions can be found on each SSH Model page.

Refunds

Only items purchased directly through dmcfins.com may be returned to our warehouse. Items purchased through our retail partners must be returned to the place of purchase and are subject to the return policies of the retail partner.

All accepted refunds follow the returns process detailed above and once approved are applied to the original card or method of purchase.

Please note that refund delays may occur as card issuer processing times vary greatly, something we are unable to influence.

We do not process exchanges.

We do not pay for return parcels, or refund shipping cost.