DMC FINS TERMS AND CONDITIONS
We accept returns of unused and undamaged fins. Returns are usually as a result of incorrect sizing.
All feet are very different, so fitting a foot into a fixed shape foot cavity of moulded flexible material is an inexact science. We do not compare our fin sizes to shoe sizes as the construction of fins and shoes are very different.
Please note that each of our fin models has its own mould, so sizes may vary between models. Original training fin, Elite II and Repellor fins are a universal foot, meaning you can wear either fin on either foot, also giving you a wider foot cavity. Our Elite and Elite MAX are specific left and right foot fit. The sizing on our website is a 'Guide' only.
Customer satisfaction is extremely important to us. We will gladly accept returns for items purchased through dmcfins.com.au within 30 days of the original purchase date.
Fins must be returned in a clean, saleable condition, with original tags and packaging, to be eligible for a refund. We suggest using tracking when sending your package.
To submit an item/s for return, first email the details of your return to email@example.com including your purchase information.
In the meantime, we recommend for a quick turnaround, you go back online and re-order the correct size.
We do not pay for return shipping. We do not exchange.
We do not return Soft Surf Helmets, for hygiene reasons. Please check sizing carefully. Sizing instructions can be found on each SSH Model page.
Only items purchased directly through dmcfins.com may be returned to our warehouse. Items purchased through our retail partners must be returned to the place of purchase and are subject to the return policies of the retail partner.
All accepted refunds follow the returns process detailed above and once approved are applied to the original card or method of purchase.
Please note that refund delays may occur as card issuer processing times vary greatly, something we are unable to influence.
We do not process exchanges.
We do not issue return labels.
Returns for Goggles cannot be accepted. For health and safety reasons once goggles are removed from packaging and the gasket is placed on the eye area - they are deemed to be used and cannot be returned.
Specials and discounted items - no returns for specials or discounted items will be accepted.
- Orders usually take 1-4 business days to be delivered and we ship within 1-2 business days.
- Shipping time might vary depending on location, shipment method and other factors.
- Orders will be charged for shipping depending on your order value.
- Shipping over $99 is free for a limited time. (* Not available for Wholesale or Coach orders)
- Full price will be displayed at checkout.
- Free shipping on orders of $99 and over from Friday October 25th, 2022 for a limited time.
- Consumer orders only.
Delivery by the Seller will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Seller will be entitled to charge the Client for any expenses of delivery other than normal postage charges. The seller will always best attempt at matching the color-way ordered by the buyer but in the event of run-out or out of stock lines may from time to time ship the nearest matching.
Always rinse in fresh water after use in salt water
Keep out of direct sunlight for prolonged periods
Keep off hard surfaces
Avoid sharp objects like rocks or reef
DMC fins and DMC fins Square Logo Trademarks and Patents are the property of DMC Industries Pty Ltd ABN 15 061 890 702