REFUNDS & RETURNS
PLEASE NOTE: Covid-19 has placed ongoing supply limitations on DMC Fins. Please note that most of our products will be shipped out of our Headquarters in Sydney, Australia. This will mean longer than normal shipping times. When orders are shipped you will receive tracking details. Sorry for any inconvenience.
Customer satisfaction is extremely important to us. We will gladly accept returns for items purchased through dmcfins.com within 30 days of the original purchase date.
To submit an item/s for return, first email the details of your return to firstname.lastname@example.org including your purchase information.
Fins must be returned in a saleable condition, with original tags and packaging, to be eligible for a refund. We suggest using tracking when sending your package.
In the meantime, we recommend for a quick turnaround, you go back online and re-order the correct size.
We do not pay for return shipping. We do not exchange.
We do not return Soft Surf Helmets, for hygiene reasons. Please check sizing carefully. Sizing instructions can be found on each SSH Model page.
Only items purchased directly through dmcfins.com may be returned to our warehouse. Items purchased through our retail partners must be returned to the place of purchase and are subject to the return policies of the retail partner.
All accepted refunds follow the returns process detailed above and once approved are applied to the original card or method of purchase.
Please note that refund delays may occur as card issuer processing times vary greatly, something we are unable to influence.
We do not process exchanges.
We do not issue return labels.