Help Center

Sizing

All feet are different, so fitting a foot into a fixed shape foot cavity of moulded flexible material is an inexact science. That makes it very hard for us to tell you exactly what size you will need without you trying it on.

We have tried to give you enough information to guide you to make an informed decision on the best size for your feet.

Our fin sizes are pretty close to shoe sizes but our different models have slight variations in their unique foot cavity – universal, or specific left & right.

Rule 1:   Check Length - Measure heal-to-toe of your foot to see that it would fit into the foot cavity.

Rule 2:   Check your regular shoe size, e.g., US Mens, US Womens, and Euro to see if it is close to your shoe size.

Rule 3:   Ask yourself if you like your fins to fit snug, or not. Allow +/- 3-5mm in length for your ideal comfort.

TIP:    If you’re still not sure, then order 2 pairs and then return the pair that doesn’t fit, for a refund on the cost of the returned item.

Please view our sizechart to ensure you get the right fit.

Returns

We accept returns of unused and undamaged fins. Returns are usually as a result of incorrect sizing. All feet are different, so fitting a foot into a fixed shape foot cavity of moulded flexible material is an inexact science. Our fin sizes are pretty close to shoe sizes but our different models have slight variations in their unique foot cavity – universal, or specific left & right. We are keen to get you swimming again soon.

Customer satisfaction is extremely important to us. We will gladly accept returns for items purchased through dmcfins.com within 30 days of the original purchase date. 

Please return your fins to:

DMC Fins
Attn: Returns
2806 Willis St,
Santa Ana CA 92705

Please include your name and order number with your return and once received a refund will be issued. We do not exchange or pay for return shipping.

Fins must be returned in clean a saleable condition, with original tags and packaging, to be eligible for a refund. We suggest using tracking when sending your package.

In the meantime, we recommend for a quick turnaround, you go back online and re-order the correct size.

Please check the size guide on the footer of our website for explained sizing.  https://dmcfins.com/pages/sizing-chart

Thank you for choosing DMC Fins.

We do not return Soft Surf Helmets, for hygiene reasons. Please check sizing carefully. Sizing instructions can be found on each SSH Model page.

Refunds

Only items purchased directly through dmcfins.com may be returned to our warehouse. Items purchased through our retail partners must be returned to the place of purchase and are subject to the return policies of the retail partner.

All accepted refunds follow the returns process detailed above and once approved are applied to the original card or method of purchase.

Please note that refund delays may occur as card issuer processing times vary greatly, something we are unable to influence.

We do not process exchanges.

We do not issue return labels.

WARRANTY

DMC Fins are warranted against manufacturing faults for 90 days from date of purchase.

DMC fins are not warranted against misuse, or damage from sharp objects. Please adhere to care instructions.

Care Instructions:
Always rinse in fresh water after use in salt water 
Keep out of direct sunlight for prolonged periods
Keep off hard surfaces
Avoid sharp objects like rocks or reef

Shipping times:

• Orders usually take 1 - 4  business days to be delivered to you and we ship within 1 - 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders will be charged for shipping depending on your orders weight and destination. Full price will be displayed at checkout. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1 business days.

Our support team is always happy to guide you at any step!